Storage Hither Green Terms and Conditions of Service
These Terms and Conditions govern the provision of storage and related removal services by Storage Hither Green. By placing a booking, using our storage facilities, requesting removal or delivery services, or allowing your goods to be handled by us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:
Customer means the person, firm or company who requests or uses our services.
Services means any storage, removal, transport, packing, loading, unloading, or related services provided by Storage Hither Green.
Goods means the items and property provided by the Customer for storage, removal or handling.
Contract means the agreement between Storage Hither Green and the Customer incorporating these Terms and Conditions.
2. Scope of Services
Storage Hither Green provides storage space and associated services, which may include collection of goods, transportation to our facility, storage for an agreed period, and subsequent redelivery or collection by the Customer.
We may also provide additional services such as packing, unpacking, dismantling, reassembly of basic furniture, and the supply of packaging materials, where agreed in advance.
All services are provided subject to availability and subject to these Terms and Conditions. Any quotations or descriptions provided prior to booking are indicative only and do not form a binding offer until confirmed in writing by us.
3. Booking Process
3.1 Enquiries and quotations
The Customer may request an estimate or quotation for storage or removal services. Quotations are normally based on information supplied by the Customer and may be revised if that information is incomplete, inaccurate or changes.
Quotations will set out the core services to be provided, such as storage unit size or volume of goods, anticipated labour, transport requirements and the indicative price. Unless stated otherwise, quotations do not include additional services such as special packing, heavy or unusual items, access issues, or third party costs such as tolls or permits.
3.2 Confirmation of booking
A booking is only accepted when we confirm it in writing, which may include confirmation via written correspondence or another written method agreed between the parties. We reserve the right to decline any booking at our discretion.
The Customer is responsible for ensuring all details in the booking confirmation are accurate, including dates, addresses, access information, inventory estimates and any specific requirements. Any errors must be notified to us as soon as reasonably possible.
3.3 Changes to bookings
Requested changes to dates, times, services, or locations are subject to availability and may result in a revised quotation and additional charges. We will notify the Customer of any price adjustment before agreeing to the change.
4. Payments and Charges
4.1 Pricing and deposits
Prices are calculated based on factors including, but not limited to, storage unit size or volume of goods, length of storage period, transport distance, labour requirements, access conditions, and any additional services requested.
We may require a deposit or advance payment to secure the booking. The amount and due date for any deposit will be communicated with the quotation or at the time of booking confirmation.
4.2 Payment terms
Unless otherwise agreed in writing, payment for removal, collection or delivery services is due prior to or on the day of service. Payment for ongoing storage is normally due in advance, monthly or for such other period as agreed in the Contract.
If payment is not received on or before the due date, we may, at our discretion, refuse or suspend services, deny access to stored goods, or charge interest on overdue amounts at the maximum rate permitted by law. The Customer will also be responsible for any reasonable costs incurred by us in recovering overdue sums.
4.3 Additional charges
Additional charges may apply where:
The Customer fails to provide accurate information regarding access, volume, or nature of goods, resulting in extra labour, time or transport.
Delays occur that are outside our reasonable control but within the Customer's sphere of influence, such as waiting for keys, inadequate packing, or delayed access.
Goods include items requiring special handling, heavy lifting, or disassembly beyond standard household items.
We are asked to perform services outside normal working hours or on public holidays.
Any such charges will be calculated on a fair and reasonable basis and notified to the Customer as soon as practicable.
5. Cancellations and Changes
5.1 Customer cancellations
The Customer may cancel a booking by providing written notice. Cancellation charges may apply depending on how much notice is given before the scheduled service date.
Where significant notice is provided, any deposit may be refunded in whole or in part, subject to any non-refundable costs already incurred by us. Where short notice cancellations occur, we reserve the right to retain all or part of the deposit and to charge a reasonable fee to cover administrative, labour and scheduling costs.
5.2 Changes by the Customer
If the Customer wishes to change the date or details of a service, we will use reasonable efforts to accommodate the request, subject to availability. However, we are under no obligation to accept such changes and may treat substantial changes as a cancellation and new booking.
5.3 Cancellations or alterations by Storage Hither Green
We may cancel or alter a booking where circumstances beyond our reasonable control make it impossible or impractical to perform the services as agreed. Such circumstances may include severe weather, accidents, road closures, industrial action, or issues with third party suppliers.
In such cases, we will notify the Customer at the earliest reasonable opportunity and offer an alternative date or a refund of any prepaid amounts for services not yet provided. We will not be liable for any indirect or consequential loss arising from such cancellation or alteration.
6. Customer Responsibilities
The Customer is responsible for:
Ensuring that they have the legal right to store or move the goods in question.
Providing accurate information about the goods, including any items that are fragile, of high value, or require special handling.
Packing the goods in a safe and secure manner if packing services are not included, including the use of appropriate materials to minimise damage.
Ensuring that access is available at the collection and delivery addresses, including parking, loading areas, and suitable entry to the property.
Complying with all applicable laws and regulations, including those relating to health and safety and waste.
Failure to meet these responsibilities may result in additional charges, delays or refusal to carry or store certain items.
7. Items Not Accepted for Storage or Removal
For safety, legal and regulatory reasons, we do not accept for storage or transport any items that are hazardous, illegal, perishable, or otherwise unsuitable, including but not limited to:
Explosives, firearms, ammunition or weapons.
Flammable, corrosive, toxic or hazardous materials, including gas cylinders, paints, solvents or chemicals.
Perishable goods such as food, plants or animals.
Illegal items, counterfeit goods, or items obtained unlawfully.
Any item which, in our reasonable opinion, may pose a risk to property, people or the environment.
We reserve the right to inspect goods where reasonably necessary for safety or regulatory compliance and to refuse or remove prohibited items. Any costs arising from the presence of prohibited items will be the responsibility of the Customer.
8. Waste Regulations and Disposal
8.1 Compliance with waste regulations
Storage Hither Green complies with applicable UK waste and environmental regulations. We do not operate as a general waste disposal service and will not remove or dispose of household waste, rubble, construction waste or similar materials unless expressly agreed in writing and subject to additional charges.
8.2 Customer duties regarding waste
The Customer must not present for storage or removal any items that constitute controlled waste, hazardous waste, or materials that require specialist disposal, unless prior arrangements have been made and agreed. The Customer is responsible for any penalties, fines or costs arising from improper presentation of waste or prohibited materials.
8.3 Disposal of abandoned goods
If storage fees remain unpaid for a period or the Customer fails to collect their goods after expiry of the agreed storage term, we may, after providing reasonable notice where practicable, arrange for the sale, donation, recycling or disposal of some or all of the goods.
Any reasonable costs incurred in this process, including transport, storage, auction or disposal fees, may be deducted from any sale proceeds. Any remaining balance will be held for the Customer. If the sale proceeds are insufficient to cover the outstanding amounts, the Customer remains liable for the shortfall.
9. Access to Stored Goods
Access arrangements depend on the specific storage service selected. Some storage options may allow the Customer to access their goods by prior appointment, while others may only permit access via our staff retrieving items on the Customer's request.
The Customer must comply with all site rules and safety instructions when visiting our premises. We may decline access if the Customer appears to be under the influence of alcohol or drugs, behaves in an abusive or threatening manner, or otherwise poses a risk to staff, other customers or property.
10. Liability and Insurance
10.1 Our duty of care
We will exercise reasonable care and skill in handling, transporting and storing the Customer's goods. However, our liability is subject to the limitations set out in this section.
10.2 Limits on liability
We will not be liable for loss or damage arising from:
Inadequate or improper packing by the Customer where packing services were not provided by us.
Normal wear and tear, natural deterioration, or atmospheric or climatic conditions such as damp, temperature changes or condensation.
Loss or damage to fragile items, including glass, mirrors, artwork, or electronics, unless we have specifically agreed to pack and handle such items.
Any indirect, consequential or economic loss, including loss of profit, loss of business, loss of use or emotional distress.
Our total liability for loss or damage to goods, whether arising in contract, tort or otherwise, will be limited to a reasonable amount per consignment or per storage unit, as specified in the Contract or any applicable insurance policy. The Customer is advised to obtain appropriate insurance cover for the full replacement value of their goods.
10.3 Customer's own insurance
The Customer may arrange their own insurance for goods in transit or storage. Where they do so, they must ensure that their insurer is aware of the nature of our services and any limitations set out in these Terms and Conditions.
11. Claims and Complaints
Any apparent loss or damage to goods should be notified to us as soon as reasonably possible and in any event within a reasonable period of becoming aware of the issue. The notification should include details of the items affected, the nature of the loss or damage, and any supporting evidence such as photographs.
We will investigate complaints promptly and aim to reach a fair resolution in accordance with these Terms and Conditions and any applicable insurance cover. Failure to notify us within a reasonable time may prejudice our ability to investigate or resolve the matter.
12. Data Protection and Privacy
We collect and process personal data in order to manage bookings, provide services, administer payments, and maintain security at our premises. Personal data will be handled in accordance with applicable UK data protection law.
We will not sell or disclose personal data to third parties except where necessary to perform the Contract, comply with legal obligations, or with the Customer's consent.
13. Termination of Storage
Either party may terminate an ongoing storage arrangement by giving notice in accordance with the agreed notice period set out in the Contract. Upon termination, the Customer must arrange for removal of all goods and payment of any sums due.
If the Customer fails to remove their goods by the agreed termination date, we may continue to charge storage fees and may, after giving reasonable notice, exercise our rights to dispose of goods as described in these Terms and Conditions.
14. General Provisions
14.1 Entire agreement
These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between Storage Hither Green and the Customer regarding the services and supersede any prior understandings or representations.
14.2 Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
14.3 Assignment
The Customer may not assign or transfer their rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to provide the services, provided that this does not materially reduce the level of service to the Customer.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
