Hithergreen Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Hithergreen Storage provides storage services in the United Kingdom. By making a booking, placing goods into storage, or using any related service, the customer agrees to be bound by these terms. Please read them carefully before confirming a booking. If anything is unclear, the customer should seek independent advice before proceeding.

1. Scope of Service
The service provided by Hithergreen Storage is a storage service only. We do not act as a carrier, remover, customs broker, insurer, or waste carrier unless we expressly state otherwise in writing. Our role is to provide storage space and associated facilities under the agreed booking. The customer remains responsible for the ownership, packing, declaration, legality, and condition of all items placed into storage.

These storage service terms apply to all bookings, whether made by an individual, sole trader, company, or other organisation. Any additional or special conditions agreed in writing will form part of the contract, provided they do not conflict with mandatory UK law. If there is any inconsistency, the written special terms will apply only to the extent permitted by law.

2. Booking Process
A booking is made when the customer submits the required details, accepts these terms, and receives confirmation from Hithergreen Storage. We may request information including the type of goods, estimated volume, preferred storage period, and any special handling requirements. A booking is not guaranteed until confirmation has been issued and any requested deposit or initial payment has cleared.

We reserve the right to decline or cancel a booking before commencement if we reasonably consider that the goods are unsuitable, unlawful, hazardous, excessively valuable, perishable, alive, contaminated, or otherwise incompatible with the service. The customer must ensure that all information supplied during the booking process is complete, accurate, and kept up to date. Any material change to the nature of stored items must be notified promptly.

3. Storage Period and Access
The storage period starts on the date stated in the booking confirmation and continues for the agreed minimum term or rolling period, as applicable. Access arrangements may be subject to reasonable operational restrictions, health and safety controls, and identification checks. We may temporarily limit access where necessary for maintenance, security, emergency response, or compliance purposes.

4. Customer Responsibilities
The customer must pack goods appropriately for storage, taking into account fragility, moisture sensitivity, temperature variation, stacking, and long-term preservation. Unless we agree otherwise in writing, we do not inspect the contents of sealed packages or assess the adequacy of customer packing. The customer must not store anything that is prohibited by law, restricted by regulation, or notified by us as unacceptable.

The customer must maintain adequate insurance cover for the full replacement value of all stored items, unless we expressly provide a separate insurance arrangement in writing. Any claim relating to the value, ownership, description, or condition of goods must be supported by evidence. The customer confirms that they have the legal right to store and authorise storage of all items placed with us.

5. Payments
All charges are payable in advance unless we agree alternative payment terms in writing. Fees may include storage rent, deposit, administration charges, lock or key charges, late payment fees, cleaning costs, disposal costs, and any other amounts stated in the booking confirmation or applicable price list. We may vary prices for future periods by giving reasonable notice in accordance with the contract and applicable law.

Payment methods accepted will be identified during the booking process. If a payment fails, is reversed, or is not received when due, we may suspend access, refuse release of goods, or treat the account as in default. We may also charge interest and reasonable recovery costs on overdue sums where permitted by law. A deposit may be required to secure a booking or cover potential liabilities.

6. Cancellations and Early Termination
The customer may cancel a booking before the storage period begins, subject to any cancellation charge set out in the booking conditions. Where cancellation occurs after the service has started, the customer remains liable for charges incurred up to the end of the agreed notice period or minimum term. Any prepaid charges will be refunded only to the extent required by law or stated in writing.

If the customer wishes to remove all goods early, they must give any required notice and settle all outstanding sums before collection. We may cancel the service immediately if the customer breaches these terms, supplies false information, fails to pay amounts due, or stores prohibited items. On termination, the customer must remove all goods by the agreed deadline; if they do not, additional storage charges may apply.

7. Liability
We will exercise reasonable care and skill in providing the storage service, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events outside our reasonable control, including fire, flood, theft, vandalism, weather events, power failure, industrial action, acts of third parties, or defects in the goods themselves.

We are not liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of goodwill, or loss of use. Nothing in these storage service terms and conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law.

If we are found liable for any claim, our total liability will generally be limited to the lesser of the value of the affected goods proven by the customer or the amount recoverable under any applicable insurance or agreed contractual cap, except where a different limit is required by law. The customer should keep adequate records, photographs, and proof of value for all stored items.

8. Waste Regulations and Unacceptable Items
The storage service must not be used to deposit waste unless we have expressly agreed to collect or manage it under a separate lawful arrangement. The customer must comply with all applicable UK waste legislation and environmental rules. This includes not abandoning rubbish, contaminated materials, batteries, chemicals, oils, asbestos, clinical waste, or other regulated substances within storage units or common areas.

If any item is deemed waste, abandoned, unsafe, or unlawful, we may refuse storage, isolate the item, require immediate removal, or arrange disposal in a lawful manner at the customer’s expense. The customer is responsible for all costs, penalties, clean-up charges, and third-party claims arising from breach of waste regulations or from the storage of prohibited substances or materials.

9. Inspection, Safety, and Security
We may inspect goods where reasonably necessary for safety, legal compliance, maintenance, emergency response, or suspicion of prohibited activity, subject to applicable law and operational requirements. We may also move goods within the facility where needed to maintain safe and efficient operations. The customer must not tamper with locks, alarms, cameras, fire equipment, or access systems.

All customers and visitors must comply with site rules, security procedures, and health and safety instructions. We may suspend access if we reasonably believe there is a risk to people, property, or the lawfulness of the service. The customer is responsible for the conduct of anyone they authorise to enter the premises on their behalf.

10. Unpaid Goods and Default
If fees remain unpaid, or if the customer fails to remove goods when required, we may exercise any rights available under contract and law, including retaining goods until payment is made, charging continued storage, or arranging lawful sale or disposal after appropriate notice where permitted. Any sale proceeds may be used to satisfy outstanding charges, costs, and expenses, with any balance handled in accordance with legal requirements.

We may also treat goods as abandoned if they remain uncollected after the end of the storage period and after reasonable notice has been given. In such circumstances, we may take steps necessary to clear the space, protect the premises, or comply with our legal obligations. The customer remains responsible for all costs incurred as a result of their default.

11. Data, Notices, and Communications
We may send notices, invoices, reminders, and other communications by email, post, text, or other reasonable method using the contact details provided by the customer. It is the customer’s responsibility to ensure their details are correct and updated. Any notice sent in accordance with this clause will be treated as received in line with ordinary UK service rules, subject to any mandatory legal requirements.

Personal data will be processed in accordance with applicable data protection law and any separate privacy information provided to the customer. We will use information only for legitimate business purposes connected with the storage service, such as administration, security, payment processing, and legal compliance. Customers should keep copies of all booking confirmations, invoices, and inventory records.

12. Changes to Terms
We may update these terms from time to time to reflect changes in law, regulation, operations, or service structure. Updated terms will apply from the date notified or published, except where prohibited by law. Continued use of the service after the effective date of any change will be treated as acceptance of the revised terms, provided the customer has been given reasonable notice.

13. Force Majeure
We will not be in breach of contract if performance is delayed or prevented by events beyond our reasonable control. This includes extreme weather, fire, flood, utility failure, pandemic restrictions, transport disruption, government action, labour disputes, or other unforeseen events. Where such an event occurs, we will take reasonable steps to minimise disruption and resume normal service as soon as practicable.

14. Severability
If any provision of these terms is found unlawful, invalid, or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect. Any unenforceable term will be read down or modified to the minimum extent necessary to make it enforceable, so far as permitted by law.

15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by the laws of England and Wales, unless mandatory law requires otherwise. The courts of England and Wales shall have exclusive jurisdiction, except where the customer has rights that cannot legally be restricted or where another UK jurisdiction must apply under mandatory rules.

By booking with Hithergreen Storage, the customer confirms that they have read, understood, and accepted these terms. They also confirm that they are authorised to agree on behalf of any business or organisation they represent. These provisions are intended to create a clear, lawful, and fair basis for the provision of UK storage services while protecting both parties’ rights and obligations.